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Frequently Asked Questions


Do you have plans to bring your iOS apps to non Apple devices?

Yes we do have plans to support any devices other than the iPad, iPhone, and iPod touch, but for right now we prefer to concentrate on IOS and make the best possible software for that platform, rather than spread our resources and create mediocre products on multiple devices.

Can I use a stylus with the iPad, iPhone, and iPod touch?

You need a special stylus for the iPad, iPhone, and iPod touch because the touch screen works with electrical conductivity

Can I use a mouse with the iPad, iPhone, and iPod touch?

There is no mouse on the iPad, iPhone, and iPod touch; therefore our iOS apps do not utilize one.

How can I prevent apps from being deleted?

By default, it is very easy to delete third party apps on the iPad, iPhone, and iPod touch. You can delete an app holding on its icon until it begins to wiggle, tapping the "X" that appears above it, and tapping "Delete" in the dialog box that appears. It is possible to prevent the deletion of apps, in iOS 4.2.1 or later (for instructions on updating your version of iOS, please see: http://www.apple.com/ios/). To activate this feature, go to the Settings app on your device's home screen, tap "General", scroll down, tap "Restrictions", tap "Enable Restrictions", create a four digit passcode and enter it again when prompted, and then toggle "Deleting Apps" to OFF.

How can I redownload an app for free?

You can redownload any app for free using the same iTunes account that you used to purchase it. Just make sure you are using the same iTunes account that you used to purchase it. To see if you are using the same iTunes account that was used to download the app, open iTunes, and then on top menu, go to "Store > Sign In..." and enter your account info. Then, go to "Store > View My Account (your email address).... ", enter your account info again, click "Purchase History", and see if the app is listed. In addition, if you are more comfortable, you could just remove your credit card info from your account before you redownload.

What is iOS 7's Switch Control?

Switch Control is an accessibility feature of iOS 7 that allows users with motor impairments to access their iPhone, iPod touch, or iPad by sequentially highlighting items on the screen. The highlighted items can be activated by tapping the screen, moving your head to the left or the right in front of a device's built-in camera, or pressing adaptive switches connected to a switch interface. Switch Control also offers access to point scanning (through a gliding crosshair cursor) and gestures, such as pinch to zoom and flicking.

How can I post a review of an app on iTunes?

It is easy to post a review on iTunes for an app that you have purchased. For more information, please see this Apple support document. Please note that if you have questions or feature requests, be sure to email them to info@ProExamCerts.com so that we can respond to your inquiry or log your request into our database.

Can iOS apps be used on multiple devices?

For personal use, apps can be installed on all the devices an end user owns. On the App Store in iTunes, apps will be tied to the iTunes account you make the purchase from. If you own multiple devices, for example, an iPad, iPhone and iPod touch, you can sync all the devices to a computer with the app and use it on your iPad, iPhone and iPod touch. For professional and academic use, if there are devices used by multiple users, you need to buy one license of an app per device. If a single user uses one or more devices, you need to buy one license per user.

How many App licenses do I need to purchase when using multiple devices?

This is what the App Store license says in the section "APP STORE PRODUCT USAGE RULE":

(i) You may download and sync an App Store Product for personal, noncommercial use on any iOS Device you own or control.

(ii) If you are a commercial enterprise or educational institution, you may download and sync an App Store Product for use by either (a) a single individual on one or more iOS Devices used by that individual that you own or control or (b) multiple individuals, on a single shared iOS Device you own or control. For example, a single employee may use an App Store Product on both the employee's iPhone and iPad, or multiple students may serially use an App Store Product on a single iPad located at a resource center or library. For the sake of clarity, each iOS Device used serially by multiple users requires a separate license.

(iii) You shall be able to store App Store Products from up to five different Accounts at a time on a compatible iOS Device.

(iv) You shall be able to manually sync App Store Products from at least one iTunes-authorized device to iOS Devices that have manual sync mode, provided that the App Store Product is associated with an Account on the primary iTunes-authorized device, where the primary iTunes-authorized device is the one that was first synced with the iOS Device or the one that you subsequently designate as primary using the iTunes application.

Does your software work on iPad 4 and iPad mini?

Yes all of our apps are compatible with iPad 4 and iPad mini, and all IOS Devices.

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